User and licence management
Manage users, groups and supported Microsoft 365 licensing tasks.
Modern workplace
Microsoft 365
Practical Microsoft 365 services for the tools your team uses every day. We help configure, manage and support Microsoft 365 across users, email, collaboration and administration.
Service overview
What this service covers
Practical support and administration across your Microsoft 365 environment.
Exchange Online
Support common mailbox, email-flow and Exchange Online administration requirements.
Teams and collaboration
Help configure and manage supported Microsoft Teams collaboration settings.
SharePoint and OneDrive
Support common document, sharing and site-configuration requirements.
Microsoft 365 administration
Handle practical day-to-day administration across supported Microsoft 365 services.
Security and access settings
Assist with supported Microsoft 365 security, access and user-protection settings.
What's included
How we deliver Microsoft 365
From setup and administration to ongoing support, we help keep Microsoft 365 practical and manageable.
Tenant setup and configuration
Configure supported Microsoft 365 tenant settings around your organisation's requirements.
User and licence administration
Create and manage users, groups, licences and common access settings.
Exchange Online administration
Assist with supported mailbox configuration, mail flow and common Exchange Online settings.
Teams and SharePoint configuration
Help configure supported collaboration, Teams and SharePoint settings for your environment.
Microsoft 365 security settings
Configure supported Microsoft 365 security and access controls within the agreed environment.
Ongoing administration and support
Provide practical day-to-day assistance with supported Microsoft 365 administration and user requirements.
Ongoing support
Typical support areas
Practical help across the day-to-day management of Microsoft 365.
User administration
- User creation and changes
- Group management
- Licence administration
Exchange Online
- Mailbox administration
- Email-flow troubleshooting
- Common mailbox settings
Teams
- Team and channel support
- Membership management
- Common collaboration settings
SharePoint and OneDrive
- Site and sharing support
- Access configuration
- Common file-management guidance
Security and access
- MFA-related support
- Access-setting assistance
- Common Microsoft 365 security controls
Administration and optimisation
- Licence review
- Configuration review
- Practical improvement recommendations
Our process
A simple, practical approach
A structured path from understanding your Microsoft 365 environment through to configuration and ongoing support.
- AssessUnderstand the existing Microsoft 365 environment, requirements and priorities.
- ConfigureDesign and configure the agreed Microsoft 365 settings and administration requirements.
- ImplementIntroduce the agreed changes in a controlled and practical way.
- SupportProvide ongoing administration, troubleshooting and configuration assistance where required.
Frequently asked questions
Got questions?
Here are some common questions about Microsoft 365 services.
Can you help with an existing Microsoft 365 environment?
Yes. BrightEdge can review and support agreed Microsoft 365 administration and configuration within an existing environment.
Can you help with Microsoft 365 licensing?
Yes. BrightEdge can help review current Microsoft 365 licensing and assist with supported licence administration based on your requirements.
Can you help with Exchange, Teams and SharePoint?
Yes. BrightEdge can assist with supported administration and configuration across Exchange Online, Teams, SharePoint and related Microsoft 365 services.
Talk to BrightEdge about Microsoft 365
Find out how BrightEdge can help you configure, manage and support your Microsoft 365 environment.