User support
Friendly, responsive support for everyday IT issues and questions.
Managed IT Support
Managed IT Support
Responsive, reliable day-to-day IT support for your users, devices and Microsoft environments. We keep your team productive with practical help, clear communication and effective resolution.
Service overview
What this service covers
Practical, responsive IT support for your users, devices and Microsoft environment.
Device support
Help with setup, configuration and ongoing device issues.
Microsoft 365 administration
User management, licensing and day-to-day Microsoft 365 administration tasks.
Troubleshooting
Diagnose and resolve technical issues across your IT environment.
Request fulfilment
Handle routine requests such as access, software and device setup.
Operational visibility
Use support information and recurring issue patterns to identify areas for improvement.
What's included
How we deliver Managed IT Support
Practical help, structured support and clear communication to keep your team moving.
Day-to-day helpdesk support
Assist users with common IT issues, questions and requests through the agreed support channels.
Device setup and onboarding
Set up and configure supported devices so users can get started with the right access and settings.
Microsoft 365 user administration
Create and manage users, groups, licences and common Microsoft 365 settings.
Issue diagnosis and resolution
Investigate and resolve supported hardware, software and Microsoft 365 issues.
Access and account support
Help with password resets, account access and supported permission changes.
Ongoing support guidance
Provide practical advice and guidance to help users work effectively and reduce recurring issues.
Ongoing support
Typical support areas
Practical coverage across the key areas of day-to-day IT operations.
User requests
- General IT support
- Software access
- How-to guidance
Device management
- Device setup and configuration
- Hardware troubleshooting
- Updates and patching
Microsoft 365 tasks
- User and group management
- Licence administration
- Mailbox and Teams support
Troubleshooting and remediation
- Error diagnosis and fixes
- Performance issues
- Application support
Account and access issues
- Password resets
- Access and permission changes
- Account troubleshooting
Operational improvement
- Support trend review
- Identify recurring issues
- Practical recommendations
Our process
A simple, practical approach
A clear path from understanding the issue through to resolution and ongoing guidance.
- AssessUnderstand the issue, environment and relevant details.
- PrioritiseReview impact and urgency so the right action can be taken.
- ResolveInvestigate, fix and confirm the supported issue has been addressed.
- SupportProvide follow-up guidance and help reduce recurring issues where practical.
Frequently asked questions
Got questions?
Here are some common questions about Managed IT Support.
Can you support an existing Microsoft 365 environment?
Yes. BrightEdge can support agreed Microsoft 365 administration and user-support activities within an existing environment.
Do you help with user and device issues?
Yes. Support can cover common user, device and Microsoft 365 issues within the agreed support scope.
Can you provide ongoing IT support?
Yes. BrightEdge can provide ongoing support and practical guidance based on the services and support scope agreed with your business.
Talk to BrightEdge about Managed IT Support
Find out how BrightEdge can support your users, devices and Microsoft environment with practical day-to-day IT support.